Manager, Volunteers and Foster
Company: ASPCA
Location: Pawling
Posted on: January 24, 2025
Job Description:
Summary:Are you passionate about helping animals in need and
eager to advance the field of animal welfare? Do you thrive in a
dynamic, complex, highly collaborative environment? If so, the role
of Manager, Volunteers & Foster at the ASPCA's new Recovery &
Rehabilitation Center (R&R Center) in Pawling, NY might be
right for you! - - -The individual in this role is responsible for
overseeing the day-to-day activities of the R&R Center's
volunteers and fosters. The Manager, Volunteers & Foster assists in
the recruitment, training, and engagement of those who donate their
time and talent in service of the ASPCA's mission. - -The
successful candidate has a genuine appreciation for those who
choose to help the R&R Center accomplish its goals. The person
in this role enjoys working with people from a variety of
backgrounds and is an open, honest, and direct communicator with an
affinity for collaboration. - -Recovery & Rehabilitation Center
Overview & Upcoming Launch--- -The R&R Center in Pawling, NY,
is a unique program dedicated to providing integrated sheltering,
behavioral, and medical care for canine victims of cruelty. The
R&R Center team works closely with ASPCA teams in New York City
to help animals rescued in partnership with the NYPD. -
-Responsibilities:Responsibilities include but are not limited
to:--- -Functional Duties (85%) -
- Oversee the day-to-day functions of the R&R Center's
Volunteer Program -
- Participate in the recruitment and training of volunteers and
fosters - -
- Provide regular touchpoints and engagement opportunities for
all volunteers and fosters -
- Engage and support an active pool of fosters willing to bring
dogs, many with medical and/or behavioral needs, into their homes
temporarily -
- Work closely with volunteers and fosters to determine how their
skills and experience can be best put to use, acknowledging and
celebrating their unique contributions to the organization's
mission - -
- Serve as the primary point of contact for volunteers and
fosters, proactively checking in to maintain engagement - -
- Arrange and assign volunteer tasks to ensure a meaningful and
enjoyable experience that lessens the load for R&R Center staff
- and increases the R&R Center's capacity -
- Collaborate across areas to determine where, when, and how
volunteers can be most helpful -
- Collaborate with colleagues across all areas of the R&R
Center to match animals with appropriate foster homes, based on the
foster's capacity and the animal's needs -
- Schedule volunteer shifts to meet the needs of the R&R
Center, adapting quickly as the volunteer pool's availability and
the Center's needs change - -
- Work alongside volunteers on their tasks, building a sense of
belonging and inclusivity among volunteers and between volunteers
and staff - -
- Oversee foster drop-off and pick-up scheduling in collaboration
with colleagues across areas -
- Gather and provide all needed foster supplies so that fosters
and the dogs they bring home are set up for success from the outset
-
- Facilitate communication between fosters and appropriate staff
members to maintain a steady flow of animals into foster homes, and
excellent and timely communication around medical and/or behavioral
issues -
- Coordinate with fosters to collect photos, videos, and
additional information for treatment and placement purposes -
- Build trust and open communication by directly addressing
performance issues and/or safety concerns as they arise, leading
with kindness and coaching - -
- Actively listen to volunteer and foster suggestions and
concerns, responding quickly and meaningfully, bringing suggestions
to the Senior Manager, Volunteers & Foster, as appropriate - - - -
- Monitor and evaluate volunteer performance, providing kind and
clear feedback when appropriate -
- Provide structured and equitable training opportunities for
volunteers and fosters to increase their levels of responsibility
as their skill and experience increases - -
- Provide regular training for R&R Center staff to keep them
informed of volunteer policies and procedures and to provide
guidance for building strong staff-volunteer relationships - -
- Coordinate R&R Center staff for volunteer or foster
training presentations and shadowing opportunities - -
- Provide volunteers and fosters with plentiful opportunities to
be mentored, coached, and to train in new skills or interest areas
- -
- Seek out professional development and collaboration
opportunities to continually improve and update volunteer and
foster programs -
- Support the coverage of the Senior Manager, Volunteers and
Foster in their absence. - -Administrative and Operational
Duties---(15%) -
- Ensure volunteers and fosters understand and adhere to standard
operating procedures, protocols, and regulatory requirements, and
maintain accurate records of compliance activities -
- Assist in managing the volunteer and foster databases, as well
as volunteer and foster materials to ensure they are current and
readily available - -
- Provide ongoing recognition and plan appreciation events for
volunteers and fosters -
- Maintain a variety of communication avenues to meet the needs
of R&R Center volunteers and fosters, keeping them informed and
engaged, and providing full transparency around euthanasia
decisions - -
- Attend and meaningfully contribute to all relevant R&R
Center and ASPCA meetings -
- Accurately track and report time worked, time off, and
work-related expenses------ -
- Responsibly steward R&R Center assets------ - -Core Values
-Exemplifies the ASPCA's Core Values: -
- Has Commitment and dedication to improving the lives of animals
-
- Demonstrates Ownership and feels responsible for outcomes -
- Believes in Team - that we are stronger together -
- Seeks to Elevate others and reimagine what is possible -
- Focuses on Impact, specifically making change for animals -
-Requirements -Education and Work Experience -
- High School Diploma or GED required, B.S. or B.A. preferred -
- 2 years of experience working in an animal shelter -
- Experience managing paid staff or volunteers strongly preferred
-
- Fear Free - Shelter Program certification (approximately 5
hours) required or completed within 60 days of hire--- -
-Qualifications -
- Valid driver's license and ability to pass a motor vehicle
history check demonstrating safe driving--- -
- Ability and willingness to travel up to 10% of the time------
-
- Available to work a flexible schedule to meet the needs of the
program including days, evenings, weekends, and holidays------ -
- Fluent in the use of MS Word, Excel, PowerPoint; familiarity
with shelter software systems or Salesforce a plus------ -
- Excellent written and oral communication skills--- -
- Able to regularly witness animals suffering medically and/or
behaviorally--- -
- Comfortable with humane euthanasia in theory and in
practice------ -
- Displays concern for the safety and well-being of self, animals
and others, especially under stress--- -
- Fosters collaboration by creating strong connections with
colleagues at all levels and in all areas--- -
- Builds strong work relationships based on trust, respect, and
listening to understand--- -
- Freely and generously shares knowledge, skills, and expertise
with others------ -
- Demonstrates genuine interest in the thoughts, ideas, and
expertise of others------ -
- Proactively problem-solves and takes appropriate initiative to
implement solutions------ -
- Flexible; can easily adapt to changes and help others do the
same------ -
- Resilient; bounces back from difficult and disappointing
situations quickly--- -
- Strong and adaptable people manager--- -
- Artfully flexes management and coaching styles to best support
diverse individuals------ -
- Cultivates a climate in which diverse perspectives are
solicited, encouraged, valued, and respected------ -
- Ability to set a clear direction and inspire others to work
towards shared goals--- -
- Sets a high standard by leading with transparency, integrity,
honesty and strong ethical principles--- -
- Unafraid of hard conversations and approaches them openly,
quickly, and kindly------ -
- Views conflict as generative, using disagreement to drive
innovation, improve communication, clarify and articulate values,
and build stronger relationships------ -
- Values training and education for self and team, ensuring ample
access to learning opportunities------ -
- Work takes place in a variety of environments and weather
conditions, including indoor climate-controlled spaces where it may
be noisy and outdoors where surfaces may be wet or uneven and
extreme heat, cold, or precipitation is possible - -
- Ability to sit for extended periods while working at a desk or
computer - -
- Ability to lift and carry animals (50 pounds unassisted, 100
pounds with assistance) and equipment, such as food bags, bedding,
and cleaning supplies - -
- Comfort and ability to handle and restrain animals safely and
humanely, particularly in stressful situations - - -
- Ability to work in a physically demanding environment that
requires standing, walking, bending, squatting, and/or kneeling for
extended periods of time - -
- Work involves exposure to chemical and biological hazards such
as medications, cleaning products, urine, feces, blood, and sharp
objects - - -
- Ability to wear appropriate Personal Protective Equipment,
including but not limited to disposable coveralls, respirators or
face masks, and booties - -Compensation & Benefits -Starting pay
for the successful applicant will depend on a variety of factors,
including but not limited to education, training, experience,
location, business needs, internal equity, market demands or
budgeted amount for the role. The target hiring range is for new
hire offers only, and staff compensation may increase beyond the
maximum hiring range based on performance over time. The maximum of
the hiring range is reserved for candidates with the highest
qualifications and relevant experience. The expected hiring salary
range for this role is set forth below and may be modified in the
future. - - -
- The target hiring range for this role is $70,000- $75,000
annually - -For more information on our benefits offerings, . -Stay
Connected - Join Our Talent Community -If you are interested in
joining our team but do not see a position listed that fits your
experience or interests, please to stay connected to future
opportunities with the ASPCA. - -Qualifications:See above for
qualifications details. - -Language:EnglishEducation and Work
Experience:High School Diploma - -Our EEO Policy:The ASPCA is an
Equal Employment Opportunity employer. - All qualified applicants
will receive consideration for employment without regard to race,
color, creed, religion, sex, national origin, ancestry, gender,
gender identity or expression, age, marital or domestic partner
status, citizenship status, sexual orientation, disability, genetic
information, military or veteran status, or any other
characteristic protected by applicable federal, state or local
laws, regulations or ordinances.Applicants with disabilities may be
entitled to a reasonable accommodation under the terms of the
Americans with Disabilities Act and certain state or local laws. -
A reasonable accommodation is a change in the ASPCA's standard
application process, which will ensure an equal employment
opportunity without imposing undue hardship on the ASPCA. - Please
inform the ASPCA's People Team if you need an accommodation in
order to complete any forms or to otherwise participate in the
application process.Individuals seeking employment are considered
without regards to race, color, creed, religion, sex, national
origin, ancestry, gender, gender identity or expression, age,
marital or domestic partner status, citizenship status, sexual
orientation, disability, genetic information, military or veteran
status, - or any other characteristic protected by applicable
federal, state or local laws, regulations or ordinances.ASPCA is an
Equal Opportunity Employer (M/F/D/V).About Us:
The ASPCA was founded in 1866 on the belief that animals are
entitled to kind and respectful treatment by humans and must be
protected under the law. As a 501(c)(3) not-for-profit corporation
with more than two million supporters nationwide, the ASPCA is
committed to preventing cruelty to dogs, cats, equines, and farm
animals throughout the United States.The ASPCA is headquartered in
New York City, where we maintain a full-service animal hospital,
spay/neuter clinic, mobile spay/neuter and primary pet care
clinics, a rehabilitation center for canine victims of cruelty,
kitten nursery, adoption center, and two community veterinary
centers.The ASPCA also operates programs and services that extend
nationwide. We assist animals in need through on-the-ground
disaster and cruelty interventions, behavioral rehabilitation,
animal placement, legal and legislative advocacy, and the
advancement of the sheltering and veterinary community through
research, training, and resources.At the ASPCA, we are committed to
fostering a collaborative and compassionate culture and we welcome
all voices to contribute to our lifesaving mission. Our staff
represent a vast array of backgrounds and diversity dimensions,
bringing with them valuable experiences and perspectives. They join
the ASPCA to learn, grow, and continually do their best work on
behalf of animals. We are inspired by our staff, partners, and the
communities we support across the country who work to improve
animal lives. We are committed to diversity, equity, and inclusion
at the ASPCA because it elevates our organizational culture, aligns
with our Core Values, and enables us to move further and faster
toward the ASPCA's vision - that all animals live good lives;
valued by society, protected by its laws, and free from cruelty,
pain and suffering.Applicants that are residents of Colorado: Per
CO Senate Bill 23-058, we cannot generally request or require any
age-related information (i.e., age, DOB, attendance or graduation
dates from an educational institution) on an initial employment
application; this includes any age-related inquiries in the initial
interview. We are permitted to require/request additional
application materials; if those materials contain any age-related
information, an applicant may redact the information before
submitting an initial employment application.
Keywords: ASPCA, Westfield , Manager, Volunteers and Foster, Executive , Pawling, Massachusetts
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