Customer Service Ambassador

Company: Signature Flight Support Corporation
Location: White Plains
Posted on: November 2, 2024

Job Description:

Role Summary
At Signature Flight Support Corporation, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:

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• Provide top-notch customer service to our clients, responding to their inquiries, and resolving any issues in a professional and timely manner.
  
• Work closely with our team to ensure seamless communication, collaboration, and coordination to meet customer needs.
  
• Process customer purchases, fuel transactions, and other services in accordance with company procedures, ensuring accuracy and attention to detail.
  
• Develop and maintain a thorough knowledge of our facilities, services, and surrounding areas to provide expert recommendations to our customers.
  
• Ensure a clean, safe, and welcoming environment for our customers, adhering to our facility appearance standards and compliance with regulations.
  
• Provide exceptional concierge services, including arranging reservations, ground transportation, and catering appointments, as requested by our customers.
  
• Assist pilots with access to airport and weather information, portals, and computers, ensuring their needs are met and their experience is exceptional.
  
• Work effectively in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities simultaneously.
  
• Participate in training and professional development programs to enhance your skills and knowledge, ensuring you remain up-to-date with the latest industry trends and best practices.
  
• Adhere to our company's policies, procedures, and safety protocols, ensuring a safe and healthy work environment for yourself and others.
  
  Requirements:
  
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  • High School diploma or equivalent required; relevant experience in customer service, aviation, or a related field preferred.
    
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
    
  • Ability to work flexible schedules, including nights, weekends, and holidays, as required by the business.
    
  • Proficiency in computer operations, including internet, email, and Microsoft Office, with the ability to learn new software and systems.
    
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
    
  • Ability to lift light to moderately heavy items, as required by the job.
    
  • Valid state driver's license, where applicable.
    
  • Ability to pass background checks, drug tests, and receive an airport security badge, as required by the company.
    
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
    
    Why Join Our Team?
    At Signature Flight Support Corporation, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer service, and we are committed to helping our employees succeed in their careers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
    Equal Employment Opportunity
    Signature Flight Support Corporation is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are committed to creating a workplace that is inclusive and respectful of all employees.
    How to Apply
    To apply for this exciting opportunity, please submit your application, including your resume and cover letter, to the contact details provided. We look forward to hearing from you and learning more about your qualifications and experience.

Keywords: Signature Flight Support Corporation, Westfield , Customer Service Ambassador, Hospitality & Tourism , White Plains, Massachusetts