Enterprise Sr Associate - Software Packaging & Support
Company: Unisys Corporation
Location: East Hartford
Posted on: October 12, 2024
Job Description:
What success looks like in this role:
- More than 2 years of relevant exposure/experience in
application packaging technology.
- Support Packaging of support application components
- Support installation and configuration issues
- Perform QA testing, Coordinate UAT
- Maintain support manual and documentation
- Have a clear understanding of the business expectations and
open to be flexible to work in shifts and off business hours
whenever the situation/business demands so.
- Efficient in handling customer interactions or any client
facing roles and equally a strong technical expert
- Ability to provide solutions for any complex situations. Own up
and lead from the front.
- Should contribute towards improving productivity
efficiencies
- Work with the SMEs on any new technologies, processes and
roadmap
- Have a good understanding of the business, SLAs and KPIs
- Drive escalations to closure
- Own application delivery and ensure that all the requests are
delivered on time and with the quality as defined in the
objectives.
- Should have a very good understanding of the processes and
should ensure 100% compliance.
- Good understanding of the ITIL processes.
- Possess good knowledge on deployment tools (e.g.: Altiris) and
technologies and should be able to work with dependent teams in
identifying and troubleshooting any package related issues.
- Assess, identify and implement automation opportunities which
bring in improved efficiencies.
- Be on-call if necessary to support product pushes
- You will be successful in this role if you have:Desired
technical skills
- MSI packaging
- PSADT (Power Shell Scription)
- Installation Script writing
- Understanding of client elevation (UAC, etc.)
- Compatibility resolutions (Windows, browsers, Citrix)
- Application and OS Conflict management, including Merge
ModulesExposure to / Experience in some of the below application
packaging technologies
- Wise Package Studio
- Flexera Admin Studio
- Citrix Profiler
- Symantec Workspace Virtualization
- Wise Conflict Manager
- Application Virtualization (AppV, ThinApp, XenApp, etc)
- Application Compatibility/Assessment (ACT, APPDNA,
ChangeBase)
- Application Rationalization
- Windows InstallerExposure to some of the below scripting
languages
- Visual Basic, VBScript, WiseScript, Powershell, batch files,
Applescript***MUST be a US CitizenThis role may require access to
export-controlled commodities and technology. Therefore, to conform
to U.S. export control regulations, applicant should be eligible
for any required authorizations from the U.S. Government.Unisys is
proud to be an equal opportunity employer that considers all
qualified applicants without regard to age, caste, citizenship,
color, disability, family medical history, family status,
ethnicity, gender, gender expression, gender identity, genetic
information, marital status, national origin, parental status,
pregnancy, race, religion, sex, sexual orientation, transgender
status, veteran status or any other category protected by law.This
commitment includes our efforts to provide for all those who seek
to express interest in employment the opportunity to participate
without barriers. If you are a US job seeker unable to review the
job opportunities herein, or cannot otherwise complete your
expression of interest, without additional assistance and would
like to discuss a request for reasonable accommodation, please
contact our Global Recruiting organization at
GlobalRecruiting@unisys.com or alternatively Toll Free:
888-560-1782 (Prompt 4). US job seekers can find more information
about Unisys' .
Keywords: Unisys Corporation, Westfield , Enterprise Sr Associate - Software Packaging & Support, IT / Software / Systems , East Hartford, Massachusetts
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