Service Operations Lead

Company: Carrier
Location: Latham
Posted on: November 1, 2024

Job Description:

Country:
United States of America
Location:
CAN33: CCS-Latham, NY 5 Hemlock St, Latham, NY, 12110 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.

Key Responsibilities:

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
• Assist leadership in driving on time, within budget completing service jobs
• Manage all time charged to jobs including Procard transactions (billable vs non-billable)
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up of billing plans
• Review open orders daily to ensure timely completion of jobs
• Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
  
  Required Qualifications:
  
  • High School diploma or GED
  • Must have a valid Driver's License
  • 2+ years customer service experience
  • 1+ years' experience in MS office suite
    
    Preferred Qualifications:
    
    • Excellent verbal and written communication skills
    • Strong organizational skills
    • Excellent attention to detail and accuracy
    • 2+ years of HVAC service Industry
    • Bachelor's Degree in Business Management
    • Experience with Microsoft Office, Salesforce and SAP
      
      RSRCAR
      
      #LI-OnSite
      
      Pay Range:
      $50,319 - $88,447 Annually
      
      Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
      
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Keywords: Carrier, Westfield , Service Operations Lead, Other , Latham, Massachusetts