Service Desk Analyst

Company: Michael Page
Location: Albany
Posted on: October 11, 2024

Job Description:

The Service Desk Analyst is the first point of contact between end-users and the Technology department. The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate specialist support groups. This is a long term contract and hybrid. Client DetailsLeading Financial Company seeking a Service Desk Analyst! DescriptionAdministration:* Take ownership of user problems and follow up on the status of problems on behalf of the user and communicate progress in a timely manner* Conduct inductions and in-house training for Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint* Provide statistics for weekly Service Desk reports including trend analysis* Produce support documentation and short videos/animations to assist staff with requests for information and provide training if required. Document and manage knowledge base articles* Create and manage user accounts, groups, and distribution lists, and perform password resets* Comms room equipment* User on-boarding and off-boardingAdditional Responsibilities:* Priority is to deal with support tickets but also to work on assigned projects and tasks* Perform duties that may be assigned from time to time including report preparation, presentations, training, and KPI reports* Responsibilities sometimes require working evening and weekends with short noticeProfile* ServiceNow experience or certification* Service Desk Institute Analyst certification* Microsoft certification o Windows 7/10 and other MS technologies* Practical VMWare (vSphere and/or Horizon View) experience* Comp TIA A+* ITIL certification is a plus* Previous Service Desk experience* Cisco telephony, AV and video conferencing skills, Teams/WebEx/Zoom* MS, Cisco, VMware technical training and/or certifications are a plusTop Skills * MS shops, Windows (Intune, Azure, MS Teams, MS Office Suite)* Supporting NYC office (150- users) but will at time support global offices (650- users)* Bloomberg is ideal Job OfferTremendous room for growth & hybrid flexibility! Interviews are being schedule as soon as today so please apply today using the link and your resume will be considered in the next 24 hours!Please email resume to kirstenbeam @michaelpage.us.com and a brief summary on why you think this position would be a good fit! MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Keywords: Michael Page, Westfield , Service Desk Analyst, Professions , Albany, Massachusetts