Service Dispatcher

Company: Holbrook Heating Inc
Location: Albany
Posted on: February 1, 2025

Job Description:

Description:We are looking for a Full-time Service Dispatcher that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior and assist.Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targetsMonday-Friday 8am-4:30 pm.Office Location: Watervliet, NYRequirements:Requirements and skills
  • Previous experience in a customer support role
  • Regular Weekend Availability
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
    
    
    
    
    PI8543a2c8c6cd-37248-36582922

Keywords: Holbrook Heating Inc, Westfield , Service Dispatcher, Professions , Albany, Massachusetts