Database Systems Analyst (Intapp/Litera)

Company: International Legal Technology Association
Location: Boston
Posted on: February 3, 2025

Job Description:

Job Title: Database Systems Analyst (Intapp/Litera)Company: Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.Location: In-office presence required 60%; remote work permissible 40% of the time.Responsibilities:

• Perform administrative functions for Litera Foundation and Intapp Cloud applications (Time, Terms, and IIS/Boomi).
• Monitor and maintain data integrations between systems, ensuring a deep understanding of end-to-end processes and data flow.
• Provide end-user support for escalated Intapp Cloud and Litera Foundation application issues.
• Take ownership of escalated issues and see them through to resolution.
• Utilize exceptional troubleshooting, problem-solving, and analytical skills to proactively manage and resolve issues throughout the incident lifecycle.
• Effectively escalate incidents to vendor support and collaborate with internal and external stakeholders until resolution and fixes are implemented.
• Identify opportunities for process improvement and develop appropriate solutions.
• Develop and maintain a deep technical knowledge of our Litera Foundation and Intapp product suite.
• Stay current with Intapp and Litera email communications regarding new releases, known issues, service interruptions, and scheduled maintenance events, communicating important and helpful information to internal stakeholders as needed.
• Optimize administration of Litera Foundation and work with the Marketing team to deploy product enhancements and advanced features.
• Optimize administration of Intapp Cloud products (Time and Terms) and work with the Finance and IT User Experience teams to deploy advanced features.
• Assist Database Systems team with other tasks as needed.
• Assume additional responsibilities as requested.Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or related field is preferred.
• 3+ years of relevant work experience.
• Hands-on experience supporting Intapp product suite, especially Intapp Time. Additional experience with Intapp Integration Services (IIS/Boomi) and Intapp Cloud (Time and/or Terms, in particular) is a plus.
• Experience with Litera Foundation is a plus.
• Excellent verbal and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel.
• Understanding of the business of law firms, including risk management issues facing firms.
• Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Ability to work collaboratively in a team-oriented environment.
• Ability to be flexible and adaptable to support new firm strategies and changing priorities.
• Willingness to work outside of normal business hours to apply system updates or resolve issues as needed.
• Willingness to share skills and experience with other members of the team and within the IT Department.
• Extensive application troubleshooting experience in an enterprise environment.
• Strong knowledge of relational databases and TSQL scripting.
• Light to moderate hands-on experience developing and/or maintaining workflows, rules, and processes in Intapp Integrate (Integration Builder/IB) for the Intapp suite of applications preferred.
• Light to moderate hands-on experience with Python, PowerShell, or other scripting languages and development tools is a plus.
• Knowledge of Elite 3E or other Legal Practice Management Systems is a plus.
• Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities.
• Strong planning, project management and organizational skills.
• Strong sense of urgency.
• Facility analyzing, working with and presenting data.
• Ability to collaborate and gain the respect, trust, and confidence of the Firm's attorneys and professional staff.
• Possess a "hands-on" tactical approach.
• Creative and proactive approach to problem solving.
• Facilitate teamwork and identify opportunities to develop new processes/infrastructure.
• Demonstrated ability to grasp and implement new concepts quickly.
• Strong analytical abilities, resourcefulness, and attention to detail.
• Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships.
• Outstanding sense of customer service.
• Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics.
• Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information.
• Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint.
• Ability to quickly get up to speed and master new applications and software is critical.This job description is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties and skills that may be required for this job.
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Keywords: International Legal Technology Association, Westfield , Database Systems Analyst (Intapp/Litera), Professions , Boston, Massachusetts