Asset Protection - Agent - Middlesex Commons Rack
Company: Nordstrom
Location: Burlington
Posted on: October 4, 2024
Job Description:
Job Description
The Asset Protection (AP) team's function is to keep our customers,
teams and brands safe. AP partners with the store Emergency
Response Team (ERT) to prepare for, respond to, and recover from a
variety of emergencies. AP also protects company profits by
mitigating shrinkage risks, as well as preventing, investigating,
and resolving theft, to ensure merchandise is available for our
customers.
Asset Protection's strategies are driven by our three Asset
Protection Pillars:
- Protect People by providing support for employee and customer
safety.
- Protect Physical Spaces by protecting our assets which include
both building and merchandise.
- Support Product Accuracy through store partnership working
towards improved inventory accuracy and reduction of shrinkage.
When working in Asset Protection, no two days will be the same,
however a typical day in the life of an Asset Protection Agent will
likely include the following responsibilities:
- Resolve theft by using good judgment and conduct quality
apprehensions in high shrinkage areas while strictly adhering to
policy, procedures, and AP leadership guidance.
- Identify theft trends by leveraging technology, reporting and
surveillance tactics.
- Drive a shrinkage reduction culture by implementing action
plans and merchandise protection standards.
- Identify, escalate, and support internal theft investigations
through various methods including, but not limited to,
exception-based reporting and surveillance systems.
- Investigate internal theft by gathering evidence and partnering
with AP Leadership and Investigation teams.
- Use video systems to monitor theft activity and support
investigations.
- Leverage RFID data to view merchandise movement at the highest
level and aid item level investigations with merchandise
inaccuracies.
- Maintain the general safety and security of customers,
employees, and store by responding to, escalating, and reporting
all store security and emergency incidents including medical
emergencies.
- Support the security of our physical spaces and those within by
leading security audits, participating in store meetings, and
leading shrinkage awareness efforts and training within the
store.
- Serve as a member of the store Emergency Response Team (ERT)
and actively participate in store emergency response training,
including First Aid.
- Prepare and submit prompt and complete reports for all
high-profile incidents, merchandise recoveries, investigations,
policy violations, safety incidents and other illegal activities,
etc.
- Testify in court when summoned for criminal and/or civil
cases.
- Build cross functional partnerships with store leaders,
neighboring retailers, and local law enforcement.You own this if
you have...
- The ability to make, and be accountable for, decisions use good
judgement in a fast-paced environment.
- Have detailed, clear and concise verbal and written
skills.
- Good interpersonal and communication skills.
- The ability to maintain a high level of confidentiality.
- A calm demeanor when dealing with safety issues, including
dealing with individuals who engage in aggressive behavior.
- Accountability, initiative, and a high level of ownership.
- The ability to work a flexible schedule based on business
needs.
- Meet any state and local licensing requirements.
- Experience in investigative, asset protection and security
procedures (preferred). The job description highlights the most
critical responsibilities and requirements of the job. It is not
all-inclusive, there may be additional duties, responsibilities,
and qualifications for this job.
We've got you covered...
Our employees are our most important asset and that's reflected in
our benefits. Nordstrom is proud to offer a variety of benefits to
support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP ResourcesA few more important
points...
The job posting highlights the most critical responsibilities and
requirements of the job. It's not all-inclusive. There may be
additional duties, responsibilities and qualifications for this
job.
Nordstrom will consider qualified applicants with criminal
histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or
accommodation should contact the nearest Nordstrom location, which
can be identified at www.nordstrom.com .
- 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the
Careers button and then click Find Jobs.
Keywords: Nordstrom, Westfield , Asset Protection - Agent - Middlesex Commons Rack, Sales , Burlington, Massachusetts
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