Ramp Service Agent

Company: Signature Flight Support Corporation
Location: East Boston
Posted on: November 2, 2024

Job Description:

A Line Service Technician (LST) is a customer service role responsible for various duties that contribute to safely providing requested services for general aviation aircraft, crews, and passengers. They operate ground service equipment and use knowledge of the company's policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).Key responsibilities include working as part of a team to deliver safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests. They collaborate with coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks.

• Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power, and potable water services, parking, marshalling, delivering catering, and towing.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
• Offer, promote, sell, and deliver general aviation services to crewmembers, customers, and other guests.
• Maintain safe, clean, and secure ramps and operations.
• Drive a shuttle vehicle with passengers and/or luggage and cargo.
• Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location.
• Fuel handling including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation.
• Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times.
• Understand, comply with, and enforce all operational, safety, and customer service requirements for all aspects of the job.
• Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by Signature and the airport.
• Create accurate records pertaining to time worked and activities and services performed.
• Abide by emergency response procedures when critical events occur.
• Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
• Other duties as requested.To qualify for this position, applicants and those in the role must have a high school diploma or general education degree (GED), be at least 18 years old, and have a valid state driver's license. In some locations, a commercial driver's license (CDL) is required. They must also be able to pass background checks, drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
  • Safely and accurately conduct flight line operations in accordance with established policies and procedures.
  • Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends, and/or holidays as scheduled.
  • This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
  • Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing.
  • Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.
  • Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights.
  • Ability to read, understand, and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders, and the like.
  • Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity.
  • Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.To qualify for this position, applicants and those in the role must have a high school diploma or general education degree (GED), be at least 18 years old, and have a valid state driver's license. In some locations, a commercial driver's license (CDL) is required. They must also be able to pass background checks, drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies.Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

Keywords: Signature Flight Support Corporation, Westfield , Ramp Service Agent, Sales , East Boston, Massachusetts